A hold to a higher standard.
I'm 70 and have dealt with 100's of customer service departments.
Working with the team at Kineon has been more than any other company in all my years.
The response to my original need for assistance was responded to within hours.
A commitment of customer service is listen and act.
That was exactly what happened, I was sent a new device holder strap due to a crack.
I was asked for a picture and once sent a new one was in the mail that day.
I depend on the red light therapy that this device provides and grateful across the board. Roger